![]() ![]() To find out how to contact Adobe Customer Service, please visit for your region or country and click on Contact. The branching view does not update the slide order with a mixed flow from slides.Īdobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues.On slide re-visits, in a Text Entry Box, the text does not retain in responsive projects.When inserting scenarios or characters from the Asset Panel, Captivate behaves unexpectedly.An action that is set to open the URL in a new window does not work as expected in the Captivate Prime App in iOS.Unable to add a Vimeo video in Captivate.The Asset Panel does not display any asset when Captivate is behind a firewall.Also, the action Jump to Bookmark changes to Continue after saving the action. In non-English locales, on Advanced Actions, the action Jump to Bookmark is not translated.When adding slide notes, Closed Captions, or Text To Speech to a Captivate project and trying to export as XML, the text do not display as expected in the XML.For more information, see this KB document. With the Chrome 80 update, tracking xAPI-enabled content may not get reported to an LMS.Captivate VR content now plays on Chrome 79 or later.They they'd try again later and it would work.īecause all of our lessons were built in Captivate & even Adobe's solution couldn't play them, we closed our training department. Students had to enable "unsafe scripts." Many problems were unrepeatable - a students would send me a screenshot of a problem. ![]() Other issues: I couldn't manually mark buggy lessons as complete for students. Even then, it took me being very assertive to get them to admit that the problem was on their end (& would take months to fix). ![]() Only after I'd sent them several user complaints, screenshots, and videos did they start to listen. The first several times I tried to contact support about the problem, they blamed the problem on the users. A specific example of this is when they had a bug with the radio buttons in Captivate quizzes. There are many things I could talk about, but the worst was the support. To our dismay, the problems did not improve. So, we moved our courses to Adobe Captivate Prime (which required considerable time and effort). For example, the user needing to enable pop-ups and unsafe scripts, the files freezing, and a student watching the entire lesson and then not having it register as completed. When we used Moodle as our LMS, we often had problems. So it's not necessarily a issue with the program, but I wish it was easier to log in, generally.Ĭons: We built our entire curriculum on Adobe Captivate (100s of files). I think this just has to do with general interface and the way that people are given their passwords and their login info. We have other people that have issues with logging in. ![]() Sometimes, we have issues with logging in. Something that I would change about Adobe Activate Prime is its initial login procedures. Coming from an HR team or somebody that's an administrator, it's easy to roll out and ultimately, all of the troubleshooting and kind of the changes that might occur on the software are easy to navigate. The user interface is pretty straightforward. What I really like about Adobe Captivate Prime is that it's easy to use. It's kind of like a one, two software for us. We have different presentations and things that we kind of distribute through Adobe Captivate. We use Adobe Captivate Prime to bring on some of our new employees and give them training tools and materials. I use Adobe Captivate, and I would rate it four on a scale of one to five. ![]()
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